Terms and Conditions – hearbetter India

Last updated: 19 October 2026

These terms and conditions (the “Agreement”) form a legally binding agreement between you and MED-EL India (“MED-EL”, “we”, “us” or “our”) regarding your access to and use of the mobile application hearbetter India (the “App” or “mobile application”).

Please read the following information carefully. By registering and using the mobile application, you agree and acknowledge that you have read and understood the terms and conditions of this Agreement, and you agree to be bound by these terms and conditions, including the additional terms, conditions and policies referenced herein or available by hyperlink.

Agreement acceptance

You accept this Agreement and our Privacy Policy when you enter the verification code sent to your email address, whether you are registering or signing in. If you do not agree, do not enter the code and do not use the App.

Proprietary Material

The contents of the mobile application, including all design, text, images, photographs, illustrations, audio and video material, artwork, graphic material, databases, proprietary information and all copyrightable or otherwise legally protectable elements of the mobile application, including, without limitation, the selection, sequence and ‘look and feel’ and arrangement of items, and all trademarks, service marks and trade names (individually and/or collectively, “mobile application material”), are the property of MED-EL, any of its successors and assigns, and any of its respective licensors, suppliers, and service providers, and are legally protected, without limitation. The mobile application is to be used solely for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use and for no other purposes. You must not alter, delete or conceal any copyright or other notices contained in the mobile application, including notices on any mobile application material you display, print or reproduce from the mobile application. You shall not, nor will you allow any third party (whether or not for your benefit) to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party, or otherwise use, any mobile application material without the express prior written consent of MED-EL. Any unauthorized or prohibited use of any mobile application material may subject you to civil liability, criminal prosecution, or both, under applicable laws. We require users to respect our copyrights, trademarks, and other intellectual property rights. We likewise respect the intellectual property of others. On notice, we will act expeditiously to remove content from the mobile application that infringes the copyright rights of others and will disable access to the mobile application for anyone who repeatedly uses it to infringe the intellectual property rights of others.

Third Party Links

The appearance, availability, or your use of third-party URLs or hyperlinks referenced or included anywhere in the mobile application, or any other form of link, does not constitute an endorsement by, nor does it incur any obligation, responsibility or liability on the part of MED-EL, any of its successors and assigns, and any of its respective officers, directors, employees, agents, representatives, licensors, advertisers, suppliers, and operational service providers. We do not verify, endorse, or have any responsibility for any such third-party sites, their business practices (including their privacy policies), or any goods or services associated with or obtained in connection with any such site, even if our names, trademarks, service marks or logos are on the third-party site as part of a co-branding or promotional arrangement. Users agree and understand that third-party links may be governed by their own policies.

Permitted Use

The App is intended for hearing care professionals aged 18 or over. It is provided for your permitted personal, professional or other authorized use as intended by MED-EL. You must use the App only for lawful purposes and in accordance with these terms and applicable laws and regulations. You must not misuse the App, attempt to gain unauthorized access, interfere with its operation, or use it in a manner that could compromise the security, confidentiality or integrity of the App or of the information processed through it.

Users shall not:

  1. Post unlawful, misleading, defamatory, abusive or infringing content;
  2. Misrepresent professional qualifications or clinical experience;
  3. Publish unauthorised promotional claims, misleading product comparisons or undisclosed endorsements;
  4. Attempt unauthorised access, interfere with the App’s security or misuse another user’s account; or
  5. Disclose confidential information belonging to patients, hospitals, colleagues or third parties without lawful authority.

Users remain responsible for the accuracy, legality and appropriateness of their submissions and for complying with applicable laws, professional obligations and institutional policies.

Acceptable Use, Zero Tolerance and Moderation

Rules of conduct

You agree to use the App responsibly, respectfully, and in compliance with all applicable laws.

Zero-tolerance policy. We maintain a zero-tolerance policy towards objectionable content and abusive, harmful or inappropriate behavior. Violations may result in immediate suspension or permanent removal of your account without prior notice.

The following are strictly prohibited:

  • Posting, sharing, or transmitting content that is offensive, hateful, discriminatory, sexually explicit, threatening, or otherwise harmful.
  • Harassing, bullying, intimidating, or abusing other users in any way.
  • Impersonating any person or entity or misrepresenting your identity or affiliation.
  • Sharing false, misleading, or medically inaccurate information.
  • Attempting to access, tamper with, or disrupt any part of the App, its servers, or its systems.
  • Using the App for any commercial, advertising, or solicitation purposes without our prior written consent.
  • Violating any applicable local, national, or international law or regulation.

We reserve the right to remove any content and to suspend or terminate any account that violates these rules, at our sole discretion.

Content moderation and reporting

We provide tools that allow users to report any post, comment or reply they believe violates this Agreement. Reported content is reviewed by the Circle Leader and by the MED-EL moderation team. Upon receiving a report:

  • The reported content is hidden from the reporting user’s view immediately.
  • We will take appropriate action, which may include removal of content, account suspension, or account termination.

While we are committed to maintaining a safe community, we cannot guarantee that all inappropriate content will be identified or removed immediately. Users are encouraged to use the available reporting tools.

Blocking users

You may block other users at any time. When you block a user:

  • You will no longer see their posts, comments, or other content within the App, and you will not receive notifications about their activity.
  • The blocked user will not be notified that they have been blocked.
  • Other users will continue to see the blocked user’s content normally.

Blocking is a private, per-user action and does not constitute a moderation decision. You can unblock a user from their profile.

User Access and Roles (role-based access control)

  • Circle Leaders: Can post and share information within their respective Circles.
  • Circle Members: Can view, comment on, like and respond to polls in posts shared within their Circles.
  • Administrators: Have the sole right to remove or delete any content they consider inappropriate, objectionable, or in violation of these Terms and Conditions.

Strong anonymization for case discussions

No unauthorized patient-identifiable information (name, address, phone number, medical records, photographs, videos etc.) may be shared. Any violation may result in immediate termination of App access without prior notice.

Suspension and Termination

This Agreement is effective unless and until terminated by either you or us.

You may stop using the App at any time. You can delete your account in the App (menu → Delete account) or at https://hearbetter-circle.medel.com/data-removal, or notify us at https://www.medel.com/contact-med-el that you no longer wish to use the mobile application.

MED-EL may suspend or terminate access where reasonably necessary, including where you materially breach these terms and conditions, where required for security or legal reasons, or where the App is discontinued.

Delays

The mobile application may be subject to limitations, delays and other problems inherent in the use of the Internet and electronic communications. MED-EL is not responsible for any delays, failures or other damage resulting from such problems.

User Feedback

MED-EL appreciates hearing from you, as well as our other users, and welcomes your comments regarding our mobile application. If you send us creative suggestions, ideas, drawings, concepts or other information (collectively, the “Submissions”), such Submissions will be the property of MED-EL. In addition, none of the Submissions will be subject to any obligations of confidentiality, and MED-EL will not be liable for any future use or disclosure of such Submissions. For user feedback please contact: https://www.medel.com/contact-med-el

Warranty Disclaimer

The App is provided subject to its intended functionality and applicable law. MED-EL does not guarantee uninterrupted or error-free availability and shall not be responsible for delays or disruptions beyond its reasonable control.

MED-EL does not endorse or warrant the accuracy or completeness of user-generated content. Nothing in these Terms excludes or limits any liability, duty or remedy that cannot lawfully be excluded or limited under applicable law.

Limitation of Liability

As to the mobile application, MED-EL has no liability under this Agreement for any claim related to (a) use not in strict accordance with this Agreement; (b) use in combination with equipment or software not supplied by MED-EL; or (c) modification by any person other than MED-EL or its authorized agents. To the extent permitted by applicable law, in no event shall either party be liable for any consequential, indirect, exemplary, special, or incidental damages arising from or relating to this Agreement.

Users shall be responsible for losses and claims to the extent directly arising from the user’s unlawful conduct, infringement of third-party rights or material breach of these Terms. Any indemnity or limitation under this clause shall remain subject to applicable law and shall not exclude MED-EL’s non-excludable liability.

In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to you.

Entire Agreement

This Agreement governs your use of the mobile application and constitutes the entire agreement between you and MED-EL regarding the mobile application. It supersedes any prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between you and MED-EL regarding the subject matter of this Agreement.

If you do not agree to all the terms and conditions of this Agreement, we kindly request that you refrain from using the mobile application. By accepting the Agreement, you acknowledge that you have read and understood its terms and conditions, and you agree to be bound by them.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable laws and the jurisdiction of any competent authority, jurisdiction under these Terms shall be with the competent courts in Delhi, India.

Changes to Terms and Conditions

You can review the most current version of the terms and conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our mobile application. The Terms may also be updated to reflect any applicable law or other operational requirements.

You will be informed about such changes, and your continued use of or access to our mobile application is subject to your acceptance of them.

Data Privacy Policy

MED-EL shall process personal data in accordance with applicable Indian data-protection laws and the Privacy Policy available at https://hearbetter.medel.com/en-int/hearbetter-app-privacy-policy/.

MED-EL India